Servicenow flow catalog variables. getDisplayValue), but with Flow des.

Servicenow flow catalog variables Dec 6, 2022 · How to use the outputs from a ServiceNow Service Catalog Multirow Variable Set (MRVS) and loop the values in Flow Designer. Now I see your post regarding a custom action. created three inputs, one reference type called task that references the sc_task table, one string type called variable, another string type called new value 3. Navigate to flow designer. Nov 7, 2022 · Hi All, I wish to create a flow for my catalog item where it meets the below condition IF location is remote or Onsite it should create catalog task once this task is closed it should create new catalog task. Oct 23, 2021 · Until today, there is no way to modify the value of catalog variables in Flow Designer using an Action. PartnerGrow your business with promotions, news, and marketing tools Oct 28, 2020 · Hi All, I have a flow for service catalog to create a user record in sys_table . Mar 21, 2025 · Hello, Description: I have a catalog item that does not contain a specific variable in its configuration. getDisplayValue), but with Flow des Sep 23, 2025 · Variable Set Link Broken – If the catalog item’s variable set was unlinked or its internal name changed, the flow step won’t find the variables. getDisplayValue), but with Flow designer, I'm not sure how to recreate the same thing. var variables 1. Aug 27, 2024 · I'm creating a Flow which will be tied to a Catalog Item. Is there any way I can achieve this as get catalog variables doesn't work in this situation. So, are you saying that OOB Update Catalog Variable action is not going to update the catalog variables on the RITM / SCTASK ? Mar 21, 2025 · Hello, Description: I have a catalog item that does not contain a specific variable in its configuration. Add the "Get Catalog Variables" Action: In your Flow Designer canvas, after your "Service Catalog" trigger, click the "+" icon to add a new action. How can I get the variables dynamically in the subflow? Mar 19, 2021 · I am just getting into investigating Flow Designer. I have been attempting to use the 'Get Catalog Variables' action but it will not populate the correct variables (B) no matter what template (A) I choose. However, the variable set I have does not show up. my_text = "Hello World"; So in workflows I h Jul 29, 2025 · variables are not showing up in get catalog variable action in servicenow flow venkata2023 Tera Contributor Aug 3, 2025 · Hello Community, Are you using flow designer flow variables? If so, do you know their potential? Let's understand this with a few practical examples : 1. I have found the "Get Catalog Variables" action, which allows me to access the catalog item variables. Then, use the flow variable in the if statement in step 9. In my script i do the following: inputs. Is there a way to access a variable set as well within my Flow? Ani Jun 28, 2020 · Hi Taha, I have a query regarding to flow designer, My requirement is to set the variable value in RITM for the specific Catalog Item. ser Jan 10, 2021 · ServiceNow has been pushing everyone to make the move from the classic Workflow Editor to Flow Designer. Select service catalog trigger. I created the trigger as Service Catalog, Action Get Catalog Variable from HR Job Profile (Catalog Item). 2. To usage variables defined in the if branch after the if branch, create a Flow Variable. Jan 13, 2025 · Currently the flow designer is taking value from the catalog item level that is null (I hide that field on catalog item level), and the flow is not working as per my expectations. 5. But with the help of a small self-developed Flow Action this functionality can be implemented quickly, and this article shows how to do that. PartnerGrow your business with promotions, news, and marketing tools Flow Submit Catalog Item Requests variables and Record Producer action need escaping if it contains double-quotes. This issue is fixed as part of PRB1718202 in Xanadu, For earlier releases we can use following Workaround Jan 31, 2024 · Flow Designer supports several Service Catalog variable types for both single-row and multi-row variable sets. I tr Feb 28, 2024 · You have a " Get Catalog Variables" action for that ("Choice") catalogue variable and you want to use the display value of it, typically in an Update Record action. Now I want to get the variable value from the catalog task level (whatever fulfiller selects) into the flow designer how do I get that?. Use the Script step to loop through the variables and create tasks for those that are Jan 2, 2024 · Hi Community, I've created a flow that is triggered by a Service Catalog Item. In the flow, I need to access the value of a few variables. I have checked: The catalog item variables list—this variable does not ex Apr 22, 2025 · I have a catalog item which has a custom flow created in Flow Designer, and there is a "Create Task" action within the flow. I'm getting the variable values when the Jun 2, 2022 · That is, variables declared within the if statement can only be used within the if branch. You can then use the catalog variable data pill in your catalog task. Here's a step-by-step guide: Create the Flow: Go to Flow Designer and create a new Flow. i can access that variable into business rule as as scRecord. Here assignment group will give input for employ Triggers and actions create and populate variables. However, when a request is raised using this catalog item, the Flow Designer context of the RITM shows this variable. Create a custom action called "update TASK variable" 2. Create a new flow. After getting the Catalog Variable, add a "Set Flow Variable" to set the catalog variable to the Flow Variable. Now I need to access variables in flow based on catalog item of current request execution. Can anyone please to access the variable "employee id" in sc_task. What is the best way to access the variables from Workflow Studio? Is a script with current. variables. I tr Jul 22, 2024 · Hello @Community Alums , You can achieve this requirement by using Flow Designer with a combination of actions and loops. But this is not fetching or showing all Available variables from the selected Catalog item and Variable sets template. I have checked: The catalog item variables list—this variable does not ex Jun 10, 2020 · How to access the catalog item variable in script section of approval action in flow designer Apr 22, 2021 · Hello all, I'm an long-time admin (since Aspen) and am finally making the jump to Flow Designer when it comes to Catalog Items instead of Workflows. This includes adding an Jan 2, 2024 · Hi Community, I've created a flow that is triggered by a Service Catalog Item. DeveloperBuild, test, and deploy applications DocumentationFind detailed information about ServiceNow products, apps, features, and releases. u_variable_name In doing this, you could re-use Hi, I've a flow which is being used in multiple catalogue item. In the catalog item variables, we have container variables so that the input variables display correctly and it has never been a problem while using a Ever wondered how to use flow designer for a ServiceNow Service Catalog? In this video we look at what Flow Designer is and how to create a new flow for a Catalog Item. A summary of how to script in Flow Designer and how to use variables inside a Flow Designer script in ServiceNow. Nov 14, 2022 · Hi all We are looking to start using Flow Designer and move away from the traditional Workflow. Then you can use the variable in wait for conditions as per need. Flow-specific variables are available to catalog tasks and actions in the flow. - It works perfectly on the Service Catalog form (I can see all the values I expect to be there) - On the Flo Jun 29, 2020 · Adding some screenshots, might be helpful - Step 1: Create a custom action with input as the catalog item sys_id Query the variables for the catalog item (catalog item value is passed from input) Store the output of records in a variable Step 2: Call the action from a flow - In this example, I have simply added the result inside the 'description' field of the RITM. If so, you need to wait for that task to complete before proceeding Sep 13, 2023 · Hey, I want to build a flow that I can use dynamically on multiple catalog items that should only create a task. How can I pass that variable to that flow? Sep 16, 2025 · A Variable Set is a reusable bundle of variables that can be applied to multiple catalog items. How can I achieve this? I don't see where I can use the variable neither an action to update the ESC record. Jun 15, 2023 · Solved: Screenshots of Request Account - Attachments variable set Screenshot of Flow Get Catalog Variables Here we are getting vars from Request Jun 20, 2025 · Hi Developers, lets say in a flow for catalog step 1 - i have used get catalog varaibles. Set the trigger to "Catalog Item Requested. 6. Jul 31, 2024 · Create Service Catalog variables that are only available to a specific Service Catalog flow. Let's say you want to check if any ad hoc catalog task has been created. This avoids duplication and ensures consistency across the catalog. Jan 30, 2020 · Hey there, does anyone know how to set a catalog variable in flow designer properly? I have created a custom action with a script step. Apr 22, 2025 · I have a catalog item which has a custom flow created in Flow Designer, and there is a "Create Task" action within the flow. 4. Aug 12, 2025 · Unlike a record trigger which runs on all records in a table, the Service Catalog trigger runs on all catalog item requests for a specific item when the catalog item is configured to run a specific flow. Scope Mismatch – Flows in a different scope sometimes lose access to variables if the catalog item or variables were modified (renamed or moved). I simply want all Variables from the sc_req_item also to be visible on my task. Jul 22, 2021 · Hi. Step 3: Run a test Notice Jun 5, 2021 · Hi, In this article, I will show you how we can access the variables data in the flow designer. It can also be used in place of business rules. Short description: some text Template Catalog Item: Select the catalog item Nov 14, 2022 · Hi all We are looking to start using Flow Designer and move away from the traditional Workflow. If Location is not remote offshore and onsite then create catlog task for onsite team. Apr 7, 2023 · Hi, in Flow designer we are using oob action 'Get Catalog Variables'. Use the Data panel to see the variables and variable data types for a flow. In Flow Designer, is there a way to change the value of a Catalog Variable? I already used the Get Catalog Variables and then I want to change the value of it. " Add Actions to the Flow: Add a "Create Task" action. Is t Jun 28, 2020 · Hi Taha, I have a query regarding to flow designer, My requirement is to set the variable value in RITM for the specific Catalog Item. we have observed system showing regular variables on catalog item and only shows one variable from a variabl Jul 31, 2019 · Hello guys, I have created a Flow Designer that leverage the Service Catalog plug in and retrieve the variable from the Catalog Item. it fetched like group = A step 2 - i used update record to move ritm to wip step 3 - i had existing BR to update group variable on ritm to B step 4 - i use the approval action - so i use group of step 1 in data Apr 3, 2023 · Hi, I used the OOB Update Catalog Variable action, and I see the values are assigned in the flow context, but variables are empty on the form. In Paris, it now allows you to access multi-row variable sets along with their rows and columns as data pills. var1 but i want to access that variable into flow desginer 1st i get that record by - lookup Record action then I want to update that var1 variable on i Jul 30, 2025 · DeveloperBuild, test, and deploy applications DocumentationFind detailed information about ServiceNow products, apps, features, and releases. " Configure the Action Create flow Service Catalog variables - Product Documentation: Xanadu - Now Support Portal Jan 10, 2025 · Currently the flow designer is taking value from the catalog item level that is null (I hide that field on catalog item level), and the flow is not working as per my expectations. ImpactAccelerate ROI and amplify your expertise. What do I have to do within that action so that the variables section that appears in the RITM shown below, also appears in the Task? This is an existing workflow and it's bei Jun 25, 2020 · FLOW designer not fetching catalog variables data/value from Get Catalog Variable action. Flow Designer is a modern low code solution (similar to Microsoft Flow) for creating workflows. The requested item becomes the flow trigger record. I'm attempting to create a Flow for an existing catalog item that is currently using a workflow. I want to use that variable in a flow. The script step has one Reference. " From the list of available actions, choose "Get Catalog Variables. What I have done is: 1. Short description: some text Template Catalog Item: Select the catalog item Nov 1, 2023 · How to get Display Value from get catalog variable in flow designer I need to get server CMDB CI name for list type i am trying to convert the SYS ID of the catalog variable form get catalog variable and trun that into display name in set flow variables I am trying to replicate form https://www. Dec 14, 2023 · This step-by-step guide outlines a practical approach to establishing a new integration for a ServiceNow catalog item, diverging from the typical use of integration action spokes in Flow Designer Aug 4, 2023 · You need to use 1st Get Catalog variables action, so that variable can be accessible inside flow. One of the variable is a "choice" (Look up Select Box). And selected all the variables there too. What do I have to do within that action so that the variables section that appears in the RITM shown below, also appears in the Task? This is an existing workflow and it's bei Aug 13, 2020 · The Get Catalog Variables action allows you to access Service Catalog variables as data pills in a flow, including flow-specific variables. Hi , Instead of using a script, use the flow action 'Get Catalog Variables'. Apr 22, 2021 · Hello all, I'm an long-time admin (since Aspen) and am finally making the jump to Flow Designer when it comes to Catalog Items instead of Workflows. due to which i am unable to set the dynamic approval and task assignment. Currently we have the following script in all of our workflows that grabs only the populated or selected variables from the REQ/RITM and populates the catalog task description with this. Add 'Create Catalog Action' to the flow. variables the only solution? Mar 6, 2019 · Hello, I am using a Flow Designer Flow as process engine for a Catalog Item. Steps to Reproduce Import the attached update set. Each variable has its own data pill that developers can use to add the variable to action inputs. But got stuck in the step to set the variable's value. Loop through the JSON action and combine traditional variables with rows of data and perform actions on each. Prerequisites : Install this plugin Flow Designer Jul 23, 2020 · Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. The visual representation of a variable in the Flow Designer user interface is a data pill. 3. Choose "Service Catalog" and then "Get Catalog Variables": In the "Actions" panel that appears, under the "ServiceNow Core" section, select "Service Catalog. Inputs to the action: Table name: sc_task Requested Item: Drag and drop 'Requested item record' pill from right panel trigger section. When using the "Create Catalog Task" I need to select a specific Catalog Item to specify the variables. At Flow Designer create a new Action "Update Catalog Variable" and then configure it as follows. Dec 27, 2023 · Learn how to utilize #flowdesigner and #servicenow to effectively manage EP2 workflows and enhance user experiences with catalog item variables. LearningBuild skills with instructor-led and online training. ri. Now I want to get the variable value from the catalog task level (whatever fulfiller selects) into the flow designer how do I get that? Using the "Get Catalog Variables" Flow Action multiple times will return Outdated Variables. Aug 29, 2023 · I currently have several workflows that order hardware, I would like to put the order steps into a subflow, but, I need the variables on each requested item to display on the subflow because they hold information about what needs to be ordered. Requested Item input parameter. For example, you can define a flow that runs every time there is a request for a tablet. In a workflow, I know how to display the value of an entry in select box variables (current. This will be cut and dry, pulling variables and creating a ticket. The submitter won't be able to give the input for the variable while submitting the requester detail. May 8, 2025 · I have a catalog item [sc_cat_item] and a variable [item_option_new] in it. This creates "Test Item" with the flow "Test Flow Designer" Dec 5, 2024 · So there is one variable named var1 in the sc_task record name scRecord. Create a catalog item with 200 variables. run a simple script to update the variable typed in the Mar 12, 2020 · I'm trying to create a re-usable Flow in Flow Designer, but I'm unsure how that will work when using the 'Get Catalog Variables' step. Previously in Workflow, you could access catalog item variables through script using something like current. Their general position is for any new process flow requirements, ServiceNow recommends using Flow Designer over the legacy workflow for almost all Mar 19, 2019 · Hi All, I am new to flow designer, I would like to know, how do we trigger flow designer when a request is submitted from catalog item and how to map fields from variables to fields on the RITM form and How to bring all variables of catalog item that is submitted to Variables editor on RITM form ? We would like to show you a description here but the site won’t allow us. variable_name.