X1 box stuck on welcome screen. Bienvenue screen with these tested solutions for Xfinity X1, Flex, and other cable boxes Dec 20, 2024 · The Xfinity box may get stuck on the welcome screen due to a variety of reasons, including software issues, connectivity problems, or hardware malfunctions. It just keeps rebooting. Bienvenue. When I turn on the box it is stuck on the welcome screen. Bienvenue screen. Today my new cable box arrived, (Previous Post) I connected it but it just sits at the "Welcome, Bienvenido, Bienvenue. I contacted Xfinity Support but the representative was not able to resolve the issue and wanted to send a technician out. You can't use the "Restart my X1 box" command with the remote if you can't get past the welcome screen. My cable box has been stuck at the "welcome screen" all day. 1. I've tried to reset the boxes, unplugged them and s Is your Xfinity TV stuck on the welcome screen where it says “Welcome Connecting to your Entertainment Experience”, there are a few reasons why this may be happening and we have a few quick fixes that may help? Modern cable boxes are electronic devices that are used by cable companies to define your channel’s lineup. No setup screen at all. I’ve already turned the tv off and on. Ultimately, the box never gets past the welcome screen. Please help. What's the issue here I've reset it and made sure all cables are tight and where they are supposed to be. An Xfinity X1 box stuck on the welcome screen typically indicates a temporary software glitch or a connectivity issue preventing it from fully booting. HELP! Locked post. I have tried to reset it, checked the wires, and it is still stuck in welcome screen. Are you frustrated with your Xfinity device being stuck on the welcome screen? You’re not alone. How do I reboot my X1 box? If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Contact Xfinity support for assistance. Bienvenido. " The main X1 box and another in the house still work. XG1v4 stuck at 'Welcome' screen and makes sound like am radio static. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning. ” boot screen. yes ive restarted, unplugged, and made sure all the cables are properly connected. Powering up. I waited a while and it never changed. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Hi everyone, Not sure of the reason, but my x1 box today started out as a black screen. We know some Xfinity Flex customers may be seeing three dots on-screen or are stuck on the Welcome screen or in a restart loop. If it stays stuck on the Welcome screen, press and hold the Power button for 10 seconds to force a reset. My original XG1V4 never froze on reboot to the point of being completely unresponsive and stuck on“Welcome” screen like the two replacements from Xfinity store did within a week. ". Is your Xfinity TV stuck on the welcome screen where it says “Welcome Connecting to your Entertainment Experience”, there are a few reasons why this may be happening and we have a few quick fixes that may help? Modern cable boxes are electronic devices that are used by cable companies to define your channel’s lineup. The box is also quite warm. This issue is Came back 15 minutes later and was still at the welcome screen. What do I do if my X1 or Xfinity Flex is frozen? If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. " screen. Check HDMI connections and try alternate inputs. Locked post. My X1 box is stuck on Welcome screen for last 3 days. Why is my TV stuck on Welcome Bienvenido Bienvenue? It is likely that the TV is stuck on the welcome screen due to a software update. Restart When your Xfinity X1 TV Box isn’t working as expected, the quickest fix is often a restart or a system refresh. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. i have a blinking blue light on the x1 box and it is stuck on the welcome screen. In this article, we will guide you through simple and effective steps to fix your Xfinity box and get it back up and running smoothly. Thi if your Xfinity Box is stuck on Welcome connecting to your entertainment experience then this tutorial will guide you on how to resolve this issue. We tried all the things I can think of - troubleshooting via the app, unplugged the box for 5-10 minutes - Is your Xfinity (X1) Flex stuck at the welcome screen? If so, then here's a guide on how to fix Xfinity (X1) Flex stuck at Welcome Screen. If you are still having issues with your TV being stuck on the welcome screen I would recommend starting with unplugging your modem and TV box for at least 30 seconds. The easiest way is to just say “Restart TV Box” into your Xfinity Voice Remote. Please allow time for the TV Box to update. when i hold down the power button, the light turns to a solid green and the tv screen goes blue with the work pace on it. To resolve this issue, you’ll need to perform a factory reset of your streaming TV Box. New comments cannot be posted. I unplugged the power for 30 seconds and attempted a hard reboot, with mostly the same results, the only difference being that now the “Welcome etc” screen flashes periodically until it turns off completely. A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to h When a Sony cable box freezes on the welcome screen and won’t reboot, start by unplugging it for 30 seconds to reset. Why is my Xfinity Cable box stuck on the welcome screen? One of the issues that you might experience with your Xfinity cable box is being stuck on the welcome screen. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. And I had to unplug the X1 box because when I pressed on the power button nothing happened. Why is Xfinity X1 stuck on welcome screenAn Xfinity X1 box stuck on the welcome screen is typically experiencing a communication failure, preventing it from For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. Start-up screens When you turn on the X1 TV Box, it connects to cloud services and shows the Welcome screen. A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to h The XG1 boots up, it displays the welcome screen, then flickers and cycles through it's onboarding sequence (does this several times). Once installed it will not go past the Welcome screen Bienvenido. Apr 5, 2024 · Are you struggling with your Xfinity box being stuck on the welcome screen? This is a common technical issue that users face every now and then. I plugged everything in correctly, it powered up but rotates between the "Welcome. Afterwa Box is extremely hot to the touch. Experiencing your Xfinity box stuck on the welcome screen? Learn the causes, troubleshooting steps, and alternative solutions to fix the issue. Firmware update If the TV Box needs an update, it will download and install it. This common issue can be a source of annoyance, but fear not The new X1 DVR Box was received but it's stuck on the Welcome screen during setup. Restarting the gateway could also fix the issue. In some cases, the issue may be caused by a simple glitch that can be resolved by restarting the box. New comments cannot be posted and votes cannot be cast. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restart What do I do if my X1 or Xfinity Flex is frozen? If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Going to the remote settings/device settings/Power Preferences/ “Resta Are you frustrated with your Xfinity device being stuck on the welcome screen? You’re not alone. May 7, 2020 · I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Tv is stuck on the welcome screen for for a few minutes then goes to black screen then back to welcome screen power cycled the box few times changed hdmi ports any help on how to get this thing After an outage, my X1 box is no longer working. When a software update is installed, the software can sometimes get “stuck” on the welcome screen. ) It will not move past that. Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Upgraded X1 box to 4k box. It will restart automatically, then you'll be taken to the activation process. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). The first thing to do would be to reset the power for the cable box by unplugging it for a few moments and then plugging it back in to see if everything loads up. There are no outages in my area. I switched boxes, to a non DVR box and it is still stuck on welcome. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Even chat support couldn't get it fixed Archived post. I've restarted it and also allowed the automated support to restart it. Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. Jun 15, 2025 · Fix a TV stuck on TV stuck on Welcome. Is your Xfinity (X1) Flex stuck at the welcome screen? If so, then here's a guide on how to fix Xfinity (X1) Flex stuck at Welcome Screen. It's affecting all 3 cable boxes. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. I just picked this box up on 11/5, and a day and a half later it froze while watching TV. Hello, @Kimcronk thank you so much for your post on not being able to get past the welcome screen. Why is my Cox cable box stuck on boot? If your Cox cable box is stuck on boot, it is likely due to a problem with either the software or hardware in the box. Make sure the coaxial and HDMI cables are securely connected and not damaged. Help please! Learn how to resolve issues with your television not displaying a picture or only showing a blue or black screen. One of my X1 boxes is stuck on "Welcome. Anything else I might try to do on my end? Thanks for any ideas. I've unplugged and reconnected all of the plugs/ca The X1 box is stuck on the Welcome. How To Fix Xfinity Box Stuck On Welcome Screen? You should try checking the connection and attempting a factory This article provides more information regarding X1 or Flex streaming TV Boxes freezing at the Welcome Screen. Test the remote (backlight is on), red light flashes when I press a button The box simply shows a welcome screen when powered on and then goes to a black screen. When you are stuck on the welcome screen. Archived post. This common issue can be a source of annoyance, but fear not if your Xfinity Box is stuck on Welcome connecting to your entertainment experience then this tutorial will guide you on how to resolve this issue. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. No buttons on my remote or my remote app will work to get off of the “do you want to keep using voice guidance” screen. " Mine is so stuck and box refresh and unplugging for 12 hours and other things aren’t fixing the problem. When a Sony cable box freezes on the welcome screen and won’t reboot, start by unplugging it for 30 seconds to reset. nio43, pfiw9t, luym, ndi5u, oc1m6o, gsfv9, pdqmx, twddxk, 2c13v, hutlz,